Privacy Policy

Effective Date: 1 January 2026

ORBIS Metal Capital General Trading FZE (“ORBIS,” “we,” “us,” or “our”), registered in the Jebel Ali Free Zone (JAFZA), Dubai, United Arab Emirates, is committed to protecting the privacy of individuals who visit our website and interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

Submit a contact form or inquiry
Request information about our services
Correspond with us via email or other channels

This information may include your name, email address, phone number, company name, job title, and the content of your message.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website or source
Date and time of your visit

This information is collected through cookies, web beacons, and similar tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

Responding to inquiries: To address your questions, requests, or feedback submitted through our contact forms or other communication channels
Improving our website: To analyze usage patterns and improve the functionality, content, and user experience of our website
Communications: To send you information relevant to your inquiry or our services, where you have consented to receive such communications
Legal and regulatory compliance: To comply with applicable laws, regulations, and legal processes
Security: To detect, prevent, and address technical issues, fraud, or other harmful activity

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device when you visit a website.

We may use the following types of cookies:

Essential cookies: Required for the basic functionality of the website
Analytics cookies: Help us understand how visitors interact with our website, allowing us to improve its performance and content
Preference cookies: Remember your settings and preferences for a more personalized experience

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We may share your information in the following circumstances:

Service providers: With trusted third-party providers who assist us in operating our website and delivering our services (e.g., hosting providers, analytics platforms, form processing services). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of ORBIS, our users, or others.
Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

We do not share your personal information with third parties for their direct marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access: The right to request a copy of the personal information we hold about you
Correction: The right to request correction of inaccurate or incomplete information
Deletion: The right to request deletion of your personal information, subject to legal and contractual obligations
Objection: The right to object to certain processing of your personal information
Portability: The right to receive your personal information in a structured, commonly used format

To exercise any of these rights, please contact us using the details provided below.

International Data Transfers

As a company based in the UAE, your information may be processed and stored in the United Arab Emirates. If you are accessing our website from outside the UAE, please be aware that your information may be transferred to, stored, and processed in a jurisdiction with different data protection laws than your own.

Children’s Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ORBIS Metal Capital General Trading FZE Jebel Ali Free Zone (JAFZA), Dubai, UAE